Privacy Policy and Cookies

At The Passport Factory LLC (the “Company”), we are committed to protecting the privacy and security of our users’ (clients’) personal data. This Privacy and Cookies Policy explains how we collect, use, share, and safeguard your information when you visit and use our website and associated services.

1. Information We Collect

We collect various types of personal data in order to provide our services and enhance your experience, including but not limited to:

• Personal identification: name, email address, phone number, address, date of birth.
• Technical information: IP address, device type, browser, operating system, approximate location.
• Usage: pages visited, time spent on the site, clicks, completed forms.
• Authentication and registration: username, password.
• Third-party interaction: access to linked external accounts or services (e.g., social media).

2. Legal Bases for Data Processing

We process your personal data on the basis of:

• Your explicit consent, which you may withdraw at any time.
• Necessity for the performance of a contract or in order to take steps prior to entering into a contract.
• Compliance with legal obligations.
• The Company’s legitimate interests, such as security, fraud prevention, and service improvement, provided these do not override your rights and freedoms.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services.
• To personalize your experience and respond to your needs.
• To manage registrations, authentication, and customer support.
• To send marketing communications, newsletters, and updates you have consented to receive.
• To perform site usage analysis and measure campaign performance.
• To secure our platform and prevent fraud or unauthorized access.
• To comply with legal and regulatory obligations.

4. Use of Cookies and Similar Technologies

Our website uses cookies, pixels, and other tracking technologies to:

• Remember your preferences and sessions.
• Analyze site traffic and user behavior using tools such as Google Analytics, Matomo, or similar.
• Measure advertising performance via Facebook Pixel, Google Ads, among others.
• Provide third-party features like widgets, maps, or videos.

When you enter the site, a banner or pop-up will appear so you can accept, reject, or configure your cookie preferences.

You may configure your browser to reject or delete cookies; however, some site features may not be available or function properly if cookies are disabled.

5. Sharing Information with Third Parties

At The Passport Factory we value your privacy. We do not sell, trade, or transfer your personal information to third parties. This excludes trusted third parties who assist us in operating our website, conducting our business, or providing service to you, as long as those parties agree to keep this information confidential.

We may also share your information when required by law, or to protect the rights, property, or safety of The Passport Factory, its users, or the public.

6. Data Security and Retention

We implement technical and organizational measures to protect your data from unauthorized access, loss, alteration, or improper disclosure. These measures include encryption, SSL/TLS protocols, restricted access policies, and periodic internal audits.

We retain your information only as long as necessary for the purposes described or to comply with legal obligations. The typical retention period is [specify approximate period, e.g., 5 years], after which your data is deleted or anonymized to prevent identification.

7. Your Rights

In accordance with applicable law, you may exercise the following rights at any time:

• Access the personal data we hold about you.
• Request the rectification or update of your data.
• Request the deletion or restriction of data processing.
• Object to processing for specific purposes.
• Request data portability.
• Withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at: info@thepassportfactory.com

You also have the right to file a complaint with the competent data protection authority: [Insert name and link to local authority].

8. International Data Transfers

By using our services, you agree that your personal data may be transferred to and processed in countries other than your own, including countries without the same level of data protection laws.

These transfers are made only through appropriate legal mechanisms, including standard contractual clauses approved by competent authorities, to ensure adequate data protection.

9. Policy Regarding Minors

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children under that age without parental consent. If you become aware that a child has provided data without such consent, please contact us for immediate deletion.

10. Changes to This Policy

We may update this Privacy and Cookies Policy to reflect legal, technological, or service changes. We will post any updates on this page with the date of the latest revision and, in the case of significant changes, notify you via email or a prominent notice on our site.

We encourage you to review it periodically.

11. Contact

If you have questions or concerns about this policy or the processing of your data, please contact us at:

Email: info@thepassportfactory.com

Last updated: July 23, 2025